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Author	Thread Statistics \| Show CCP posts - 14 post(s)
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.15 20:26:00 - [1] Just adding myself to the people having the problem Everything was fine up until today for me, no settings on anything changed and basically not able to play due to (lost count at this stage) disconnects. My net connection itself is fine.
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.16 23:50:00 - [2] Has anybody that had this problem (constant disconnects every few minutes) actually managed to solve it totally?
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.17 12:58:00 - [3] I'm NTL Ireland too and experienced exactly the same thing. But I doubt everyone here is NTL Eire, dont think theyve that many customers :P I didnt notice any Windows patch being downloaded...is there an easy way to check the history of patches?
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.17 15:27:00 - [4] Hmm, anyone want to offer to ring NTL tech help? The idea makes me shudder
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.17 17:48:00 - [5] For anyone having this problem, could you do a trace route to the Eve server and check to see if the route goes through the net provider Level 3? Thats the route I'm using to trying to determine if perhaps the problem lies there. Maybe we can figure this out ourselves without having the make the devs sober up long enough to help us out
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.17 18:28:00 - [6] Ok, after thrawling thought the forums found this thread http://oldforums.eveonline.com/?a=topic&threadID=535757 it's from 12/06 but might be useful
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.17 19:29:00 - [7] cheers for the post sand. Ive asked a friend of mine hows with eircom to do a traceroute. He's not having any difficulties at the moment. Be interesting to see if his connection takes a different route. watch this space!
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.17 19:44:00 - [8] Edited by: Jared Tua''tha on 17/11/2007 19:49:05 ok mate just sent me his traceroute results (he's eircom ireland as opposed to ntl) and he seems to be taking a different route. Maybe the issue lies with Level 3? Also, any know if its possible to force your connection to take a different route?
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.17 20:32:00 - [9] Makeme, can you use pingplotter (you can download it) and use it to trace the route to 87.237.38.200 (the eve server) and post the results here?
Jared Tua'tha Minmatar The Graduates	Posted - 2007.11.17 21:24:00 - [10] Edited by: Jared Tua''tha on 17/11/2007 21:25:31 cul, would you mind posting a traceroute here? The detials of using the traceroute are a few posts up

Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.17 22:49:00 - [11] yup same route as me. theres a problem somewhere in that pipe. ccpTrs, any comment
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.18 12:26:00 - [12] super, thanks for the traceroutes. I'm going to collect them all soon and email them in to ccp. It might be worth ringing NTL (I aint doing it, have a credit mobile and aint spending 40 quid just to be on hold :P) so if there are any kind souls that would be willing to do that and report back? :P However its prob not NTL as other people from other locations are having the same problem.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.18 19:30:00 - [13] Right, I've sent off the traceroutes to CCP explaining the situation and stopping short of begging them to come here and help us figure this out. Most of the traces are from NTL Ireland players, however there are a couple others that are non NTL and not even in Ireland. The common factor that I can see is that the routes that are having problems are all going through Level 3. So maybe the problem lies there. This is all just me being an armchair problem solver, but it's the only common factor I can see. The problem people are having with the C++ error is a separate issue as far as I can tell, though some people seem to be having both problem Anyway, lets hope we get an official response when they get back to work tomorrow. If I hear anything from them myself I'll post here and let ye know.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.18 21:58:00 - [14] By the way, if any NTL Ireland users could ring NTL tomorrow and see if you can get anywhere, that would be great. I wont be able to do it as too many meetings tomorrow and anyway I'd rather stick a fork in my eye than ring them. 1 million ISK to anyone who does and gets somewhere (assuming I can stay connected long enough to transfer the cash )
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.19 13:27:00 - [15] dang, fair play to you sho! I don't think the problem is with NTL myself. by the way, how did you manage to get to talk to a senior tech? I've tried that before and could only get as far as the "unplug your modem and plug it back in" line. And yea, some comment from CCP would be very much appreciated. It's not like this is a "OMGCCPJ00SUXOR!!!!111!!eleven1!1", people are doing their best to try figure out the situation so some CCP input would go a long way. C'mon guys, throw us a bone here
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.19 15:26:00 - [16] I've already sent in mails, including one with a number of traceroutes gathered from different people. Petitions are still sitting there open with no response. It might be a good idea to email support. If you do, include a traceroute, be polite and include a link to this thread. Maybe have a common subject line like "Regular DC's, I'm another one" or something.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.19 15:50:00 - [17] Edited by: Jared Tua''tha on 19/11/2007 15:53:00 Edited by: Jared Tua''tha on 19/11/2007 15:51:25 Good idea Yam, let us know how it goes. Another thought just occured to me (they don't happen very often...). A lot of people only just started having this problem last week. In another thread someone mentioned a Windows Security Update last week, so I did a bit of snooping. There were 3 Windows updates on 13th November (someone mentioned that's when their Eve fun went down the drain). One of these was an update to the MS Malware removal software, one was to do with DNS stuff for Windows Servers and the last was http://www.microsoft.com/technet/security/bulletin/MS07-061.mspx I have no idea if this would effect Eve communications, only the devs will know that. My own problems didn't start until the 15th, not the 13th. But an explanation for this could be the fact that I didn't turn off my machine until Wednesday (14th) night. My Windows update settings are set to download automatically, but not install until reboot. So maybe I got hit with the update on the 15th. Why only some peeps are having this issue could be down to the fact they're lax with their security updates, or that there are some Windows based servers with some ISP's that for whatever reason have an issue with this new update or something. Meh, gotta stop playing Sherlock Holmes. Probally only confusin the situation even more. C'mon Watson (CCP) give us your thoughts!
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.19 17:56:00 - [18] First thing I did when it happened to me was to file a bug report which was then closed within an hour telling me to file a petition instead... still no response from the petition. I guess the "Known issue" response is better than the total silence up to now, but meh, personally I would have expected that at this stage at least a comment would be made in this thread. Would like to know at least if its an issue in the pipe or whatnot. Anyway, tired from all my issue hunting exploits over the past few days. Gonna wait a while and see if we get any responce on the issue and if not, gonna start poking. With a pointy stick.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.20 13:23:00 - [19] Edited by: Jared Tua''tha on 20/11/2007 13:23:05 No news here and am at a loss about how to actually get some feedback. No point spamming emails to them unless you want to get banned Very disappointed with the level of communication. It only takes a few minutes for someone to post some info on the issue. Hell, people in this thread have been proactive in trying to solve the problem and suggesting possible reasons for it. Canceling my next subscription (due in a week or so) until this is sorted and gonna start looking into how to get my cash back for the power of two deal last week Problems I can handle, they happen. Being ignored, however, is not acceptable
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.21 19:31:00 - [20] Just wanted to say a thank you to Sabaoth for getting involved in this. Has been frustrating not hearing anything from CCP on the issue and I know you were under no obligation to help out with this problem. One exotic dancer to be contracted to you as soon as I can play again!

Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.22 22:27:00 - [21] takes a peek to see if any dev has posted leaves disappointed
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.23 15:16:00 - [22] Still no official statement. This is just plain silly. There really is no excuse for the lack of response. Trinity or no trinity. Common decency alone would dictate that someone at CCP would have given us some official word. With Trinity being the main focus, looks like this problem is pretty low on their priorities. Well my subscription runs out in a few days, no prizes for guessing whether it'll be renewed or not...
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.26 11:47:00 - [23] Originally by: ISD BH Garik Michaels Hi Guys, could you please try this - http://oldforums.eveonline.com/?a=topic&threadID=620747 it may work for some people. Tried it last week and today, no joy. Thanks for trying to help out.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.26 12:51:00 - [24] Ok, things seem to be getting even worse now. I was unable to stay connected long enough to change my skill training. Actually had to try 3 times before I managed to change it. So any update on "the fix"? Or is it a case of fingers crossed that it will be solved in Trinity (which still seems weeks away). My sub runs out in a few days so soon I won't be able to post here anymore as I sure as heck aint renewing under the current circumstances. Gonna look for a refund on my Power of Two account also unless new information comes to light.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.26 17:30:00 - [25] Originally by: Shogun Moto OK, a Senior technician just called me back. Obviously NTL Ireland had the same problem with "The Game, that shall not be named" (WoW) in the last month and the fixed that. He said that that there is no package filtering going on in NTL. But he will look into that problem and contact CCP if there problem is not on NTL's side. Maybe it is a carrier that has some problems. Well they will find out. So far it is sit and wait for us. Can we, maybe, get an update from the CCP Network guys? Thank you! Posted by Shogun a week ago. This needs CCP's input. A simple phone call from CCP to NTL will achieve more in 1 minute than generic customer #293 inquiring about some "Internet game" will in days.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.27 19:49:00 - [26] Uses the last few days of his subscription to peek at the thread to see if there's any official response again leaves disappointed, but sadly not a bit surprised
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.28 11:14:00 - [27] Yup CCP needs to contact them. In the meantime, does anybody have a contact email for that isp? We can coordinate a mass email request (not spam, just one from everybody) as one or two will most likely be ignored. But yes, CCP really needs to get onto this, I cant see even a number of emails from strangers achieving anything. So can we get a statement that ccp are on the problem and will contact said isp?
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.28 13:14:00 - [28] NTL has also told me it's not on their end. The only hope I have left is that CCP will contact either NTL or the Polish ISP that was mentioned and just try and sort this one out. I think one of the issues is how Eve handles "idle" play. For example, leaving aside all the current problems, if you spend too long creating a new character, when you try enter space, the connection will have died. And tbh, I think changing ISP's just to play one game should not even be an option. If the problem lies with an ISP or some part of the route, it should be up to CCP with the help of the players to remedy this (as has been my experience with other MMO's). My net connection is fine, it's just Eve that is an issue. I'm not changing ISP.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.29 15:20:00 - [29] I'm at a loss. Rang NTL again, talked to a few people, waiting for them to ring me back... Something changed somewhere. I just wish CCP would ring them and ask "are you doing anything to block the service we supply to our customers". I honestly dont think they are but it would rule out NTL themselves as a problem. I half blame the fact that Eve tends to be extremely unforgiving when it comes to disconnecting you for idleness. I tried logging in again today. Longest before disconnect, about 5 minutes. Shortest about 5 seconds... If NTL get back to me and say it's nothing on their end (it'll be at least the third time they have checked that I know of) then I'm giving up. I've done everything I possibly can to try fix this. After this step there's nothing more I can do.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.29 20:26:00 - [30] I can barely log in anymore to change skills. Stuck on Checking Status. EveMon is going crazy.."server online, server offline, server online...". I know already what NTL will tell me again when they ring, "It's not on our end". Two weeks since this problem started (for me, longer for others) and nothing has changed. Everyday more people are adding themselves to the list. Sub runs out tomorrow. Renew canceled.

Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.30 02:15:00 - [31] The issue with the C++ error is, as far as I'm aware, a result of losing connection, not the cause of it. For some people, the code is simply handling badly the connection loss.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.30 08:57:00 - [32] Originally by: Fanjita thats fair enough but if my friend logs on at my pc he gets the c++ errors all the time, when i play on my character same pc same connection same client i dont disconnect nor get the errors, seems odd to me. That is very weird. I actually checked to see if the problem was character based by logging in in a friends house, but the connection seemed fine there. I also have a Power of Two account (which I will be looking to obtain a refund for as its useless to me seeing that this problem hasnt been fixed ) which experiences the same problem.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.30 21:05:00 - [33] Edited by: Jared Tua''tha on 30/11/2007 21:07:07 Well NTL got back with the expected answer. Nothing on their end. I pushed them to check yet again so they said they'd ring back. They're pretty tired of me at this stage. I'm just fed up with the whole thing. Back and forth between CCP and the ISP. Both saying its not them. With Trinity coming up we can forget any solutions, seems like this issue has pretty much null priority. Thanks to the ISD guys and the GM that tried to help, but with an issue like this it simply needs a dev communicating with the players and potential problem ISP/Servers on the routes to get anywhere. Constantly ringing the ISP ourselves when they keep telling us its not them only gets us flagged as an overly annoying customer. Enjoy Trinity those who can play. Time for me to start fighting to get a refund for my power of two account.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.11.30 23:51:00 - [34] Quote: CHELLO IS NTL= ISP Aye, Chello is UPC and UPC bought NTL a good few months ago, cant remember the details. When I was onto NTL, I pointed out to them that Chello, which was technically part of their company, might be the source of the problem and asked them to check, so if they aren't fibbing, then they would also have checked it before getting back to me with the "contact CCP" answer. I've been going back over the entire thread in the last few hours of my sub. Has anybody confirmed that connecting directly to the router (assuming you have a wireless router) and disabling the wireless facility works? I can't do this as the router is in my flatmates room and he's too busy with his own stuff to have me messing about with his computer. In my last breath of effort on this topic, for folk out there that are more network savvy than myself, could the issue be the keepalive/whatever packets that seem to be the cause of the problem, be somehow getting messed up via the wireless connection? Anybody know of any utilities that can monitor such a thing? Anybody got a devs phonenumber?
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.12.03 14:16:00 - [35] Originally by: microchick suggested I lower the resolution to see if that helps.. I suppose i'm just posting to add myself to the list of affected ppl. Please don't tell me they were referring to the screen resolution...
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.12.03 15:44:00 - [36] I've reached the conclusion it's a mixture of CCP being overly heavy handed with disconnecting "idle" connections, and some ISP's/routes affecting keepalive/whateveryoucallthem packets. In most cases, I don't believe it's because an ISP is throttling EvE or doing anything specific. I don't know enough about networking to suss out what is happening to the packets. So as far as I can see, the only solution is that CCP lessens the "disconnect idle clients" settings impact (which they most likely won't do as the server load has increased, hence why they upped the setting in the first place last patch) or CCP gets on to isp and providers and finds out why the keepalive data is somehow being affected and implement something to compensate for it. It's only my view on what's happening, nothing official, but after working so hard to solve the problem it's the only conclusion I can come too.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.12.04 03:48:00 - [37] Originally by: Fanjita I can go idle/afk in eve for hrs without being disconnected One of the lucky ones then That's why I mentioned that it seems to be a mix of CCP booting idle connections and isp/routes somehow not letting through properly the keepalive packets (that I assume CCP uses) to check clients. I dunno, as I said it's just my conclusion. Won't know for sure unless we get an official statement.
Jared Tua'tha Minmatar The Graduates Brutally Clever Empire	Posted - 2007.12.17 15:19:00 - [38] Well called NTL again today, explaining about the promised 6 callbacks over the course of 3 weeks which I never got. The guy on support told me that my ticket had been closed with the explanation that it is not NTL, it is the game server that is causing the issue... I explained its UPC based providers that are having the problem, that CCP changed their isp etc. etc. etc. So new ticket open and a "I will ask them to call you back...". When asked what guarantee I had that they would actually call me back this time, I was told that all he could do was pass it on to the next level and basically couldn't guarantee it. This is simply taking the p**s at this stage.

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